Shipping
Shipping & Returns
SHIPPING POLICY
Thank you for visiting and shopping at Playfair Golf and Goods. The following information sets out the terms and conditions that constitute our Shipping Policy.
Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this email as proof of your purchase.
Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2-5 days. We will contact you if there are any delays.
Shipment Locations
Playfair Golf and Goods ships domestically. If you have a question about domestic deliveries, please contact us at info@playfairgolfclub.com
Shipping Restrictions
Our company ships to both commercial and domestic addresses.
Shipment Rates and Delivery Estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfill your order.
IMPORTANT: During high-frequency traffic periods (delivery and sale periods), please allow up to two to seven business days for processing on all deliveries, including the express delivery options. Also, keep in mind the express option is always sent priority.
Orders are processed Monday - Friday (excluding public holidays) from 7am - 3:30pm AEST. Tracking advice will be sent to your email once your order has dispatched.
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email or message from our team.
- Shipping time may vary according to Australia Post and Courier time frames and zones. These times do not include order processing time.
- Shipping times will vary depending on your delivery location; it takes less time to deliver to Metro than to rural addresses. Please factor in these added times when placing your order.
- Express orders placed weekdays before 2pm AEST will leave our warehouse on the same day. Orders placed outside of these times will leave the next business day. Delivery time will then be based on Australia Post or the Courier Company.
Please note: Business day means Monday to Friday, excluding holidays.
Orders are not shipped or delivered on weekends or holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may be delivered in separate shipments.
When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Weight Factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
We will not be responsible for wrong shipping addresses if you provide incorrect information.
Tracking Options
Playfair Golf and Goods aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
Domestic and International
All orders delivered within Australia automatically have tracking & are sent via Australian Post. International orders are sent with either Australia Post, FEDEX, DHL, UPS, or USPS. This service comes with tracking, and your tracking number will be sent to you once it has been posted.
If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
International Customs, Duties, and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department.
Playfair Golf and Goods is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these charges, and we work very closely with our brokers and carriers to ensure as few delays as possible.
All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs, or expenses associated with importing products you purchase from us and shipping them internationally.
Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Playfair Golf and Goods politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at info@playfairgolfclub.com to report missing or lost packages.
Questions
If you have any questions about the delivery and shipment of your order, contact us at info@playfairgolfclub.com