DELIVERY
FAQs

DELIVERY

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2-5 days. We will contact you if there are any delays.

Shipment Locations

Playfair Golf and Goods ships Australia wide. If you have a question about domestic deliveries, please contact us at info@playfairgolfclub.com

Tracking Options

Playfair Golf and Goods aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

International Shipping

Orders delivered within Australia automatically have tracking & are sent via Australian Post. International orders are sent with either Australia Post, FEDEX, DHL, UPS, or USPS. This service comes with tracking, and your tracking number will be sent to you once it has been posted. Read more

REFUNDS & RETURNS
FAQs

REFUNDS & RETURNS

Our Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@playfair.golf. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot refund duties, taxes, or shipping charges. 

All SALE items are final and cannot be returned, exchanged or refunded. Bundles purchased are considered as sale items. 

All orders purchased with a CODE are final and cannot be returned, exchanged or refunded. 

All Gift Card/s purchased cannot be refunded or exchanged for for cash. You can always contact us for any return question at info@playfairgolfclub.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

Please fill out the form below and we’ll get back to you within 24 hours.